For deliveries, all goods are sent out from our warehouse in Sydney
2-3 business days
RETURNS & EXCHANGE POLICY
We issue store credits for the following reasons:
The item does not fit and needs to be exchangedThe item is faultyYou received the wrong item (for this you will receive a replacement.
Our products are made to the highest possible standard. If however there is a fault with the product that you bought directly from us (on our online store) then we will send you another if it is deemed faulty. Please email us a photo of the faulty product along with your order number or call customer service on +44 (0) 1928 751 126 Monday to Friday. The fault must be deemed a manufacturers fault and not from general wear and tear or from not using the product in the way its been designed (as stated on the packaging). It must also have occurred within the first two months of purchase.
If you need to swap your product for another size or you received the wrong item please contact us to lodge your return. We only accept items for a store credit that can be used to purchase another size or item, we do not offer refunds and return shipping costs must be paid for by the customer.
We only accept returned item(s) in an unworn condition with sales tags still attached so they can be re-sold and the order number or packing slip must be included with the returned item.